Snap Engineering Group (d/b/a Plainfield Creations LLC) (“Company,” “we,” “us,” or “our”) operates the website snapengineering.io and related services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, request a quote, place an order, or otherwise interact with us.
By using our website or services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our website or services.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you:
- Request a quote or submit a CAD file for review
- Place an order for prototyping, production, assembly, or design services
- Contact us by phone, email, or through our website contact form
- Subscribe to our newsletter or marketing communications
- Participate in a consultation or design review session
This information may include:
- Contact information: name, email address, phone number, company name, job title, and shipping/billing address
- Project information: CAD files, design specifications, technical requirements, drawings, sketches, and related documentation
- Payment information: billing details necessary to process transactions (processed through secure third-party payment processors)
- Communications: records of correspondence, support requests, and feedback
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- Device and browser information: IP address, browser type and version, operating system, screen resolution, and device type
- Usage data: pages visited, time spent on pages, referring URLs, click patterns, and navigation paths
- Cookies and tracking technologies: see Section 5 for details on our cookie practices
- Location data: general geographic location derived from your IP address
1.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Business directories and publicly available databases
- Marketing platforms and advertising partners
- Social media platforms when you interact with our content
- Referral partners who recommend our services
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery: to process quotes, manufacture parts, assemble products, fulfill orders, and provide design consulting services
- Communication: to respond to inquiries, provide project updates, send order confirmations, and deliver customer support
- Marketing: to send promotional materials, newsletters, and information about new services (with your consent where required by law)
- Website improvement: to analyze usage patterns, optimize website performance, and enhance user experience
- Business operations: to manage accounts, process payments, maintain records, and comply with legal obligations
- Security: to detect and prevent fraud, unauthorized access, and other harmful activities
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: third-party vendors who assist with payment processing, shipping and logistics, email delivery, website hosting, CRM management, and analytics
- Shipping carriers: to fulfill and deliver your orders
- Professional advisors: legal, accounting, and insurance professionals as needed for business operations
- Legal compliance: when required by law, regulation, legal process, or governmental request
- Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction
- With your consent: in any other circumstances where you have given us explicit permission
4. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including:
- Active customer records are retained for the duration of the business relationship and for a reasonable period afterward to support reorders and warranty inquiries
- Project files (CAD files, specifications) are retained per our agreement with you or for a reasonable period to support future orders
- Financial and transaction records are retained as required by applicable tax and accounting laws
- Marketing preferences are retained until you opt out or request deletion
When information is no longer needed, we securely delete or anonymize it.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze site performance.
5.1 Types of Cookies We Use
- Essential cookies: required for core website functionality such as navigation, form submissions, and security
- Analytics cookies: help us understand how visitors interact with our website by collecting anonymous usage data (e.g., Google Analytics)
- Marketing cookies: used to deliver relevant advertisements and track campaign performance across platforms
5.2 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies may affect website functionality. You may also opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: request a copy of the personal information we hold about you
- Correction: request correction of inaccurate or incomplete information
- Deletion: request deletion of your personal information, subject to legal retention requirements
- Opt-out of marketing: unsubscribe from marketing emails at any time using the link in any email or by contacting us directly
- Data portability: request your data in a commonly used, machine-readable format where technically feasible
6.1 Texas Data Privacy and Security Act (TDPSA)
If you are a Texas resident, you have additional rights under the Texas Data Privacy and Security Act, including the right to know what personal data we collect, the right to delete personal data, the right to correct inaccuracies, and the right to opt out of the sale of personal data or targeted advertising. To exercise these rights, contact us using the information in Section 10.
6.2 California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). We do not sell personal information as defined under the CCPA. For more information or to exercise your rights, contact us using the information in Section 10.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:
- Encrypted data transmission (SSL/TLS) on our website
- Secure payment processing through PCI-compliant third-party processors
- Access controls limiting employee access to personal information on a need-to-know basis
- Regular review of security practices
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Third-Party Links and Services
Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 18, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.
10. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, contact us at:
Snap Engineering Group d/b/a Plainfield Creations LLC Arlington, Texas Phone: (817) 670-2940 Email: info@team.snapengineering.io Website: snapengineering.io
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.